Terms of Sales

Sending :

Shipping is from Madrid to Spain (unless new updates occur during certain periods).

Please ensure your order is shipped to a secure address as once the package is delivered we cannot be held responsible for lost or stolen items.

Please allow 2-5 business days for your package to be assembled.

Shipping limited to these countries: France, Spain, Belgium, Netherlands.

Order shipping times vary depending on destination. Customs duties and charges may apply, please be sure to check with your chosen carrier to avoid any potential delays. International import duties and taxes are assessed according to country guidelines and are the responsibility of the customer.

Shipping times:

Spain: approximately 2 to 5 working days

Other countries: approximately 3 to 6 business days

Delivery fees :

The shipping rate is linked to the weight and size of the final shipment, it is calculated automatically when you enter your receiving address.

For orders over 50 euros, delivery costs are free in Spain.

For orders over 70 euros, delivery costs are free in France, Belgium and the Netherlands.

Order Status and Expedited Shipping:

To find out the status of your order or for a specific request, you can write to mchoc.crea@gmail.com.

Back :

The store assumes the following guarantees: refund and/or exchange items that do not correspond to the order placed, within the limits of available stocks and feasibility (artisanal products, numbered products). The request must be made by contacting the store by e-mail at mchoc.crea@gmail.com (attaching photos in the event of products damaged during transport). The customer has a period of 14 days from the date of delivery of the order to return any new and unopened product, in its original packaging and in perfect condition (any product damaged, incomplete, damaged or whose packaging is damaged will not be taken back), to request reimbursement without penalty.

Order invoice:

We want to be kind to the planet, so we do not include a printed receipt on orders unless specifically requested.